Privacy Policy – Spribe Win Online Gaming Platform

Welcome to the Spribe Win Privacy Policy. Spribe Win operates an online gaming platform that serves players in Pakistan, offering games including Aviator, Live Casino, Slots and Bingo. As part of running this platform, we collect and process certain personal data about our players.

This policy applies to all data collected through the Spribe Win website, any mobile version of the platform and through direct communications with our support team. It covers what we collect, how we use it, who we share it with and how we protect it.

We take data protection seriously. The information you provide when registering, depositing, withdrawing and playing is handled with care and is never sold to third parties for marketing purposes. Where we do share data, it is only with partners who are directly involved in delivering the platform and payment services to you — and only to the extent necessary for those services to function.

If you have any questions about this policy at any time, you can contact our support team at [email protected] or through the live chat available inside your account.

We collect different categories of data depending on how you interact with the Spribe Win platform. Below is a breakdown of what we collect and why:

We only collect data that is necessary for a specific, stated purpose. We do not collect data speculatively or hold it longer than required. Where you provide data voluntarily — such as in support communications — we use it only to respond to your query.

Every piece of data we collect is used for a specific purpose. Here is how we use the information we hold about you:

• To create and manage your account: Your identity and contact details are needed to register your account, verify your identity and keep your account secure.
• To process deposits and withdrawals: Financial data is used to process PKR transactions via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. We need this data to complete your transactions accurately and to comply with financial record-keeping requirements.
• To deliver games and platform features: Usage data helps us provide the games you play — including Aviator, Live Casino, Slots and Bingo — and maintain the performance of those games on your device and connection.
• To apply responsible gaming tools: We use your usage data to power session tracking, deposit limits, reality checks and self-exclusion features. This data helps us identify patterns that may indicate a player needs support.
• To send account-related communications: We use your contact details to send you transactional emails — deposit confirmations, withdrawal updates, security alerts and account notifications. We do not send marketing emails without your explicit opt-in consent.
• To comply with legal obligations: We are required to retain certain financial and identity records. Verification documents are held as required to meet our obligations.
• To prevent fraud and protect security: Technical data including IP addresses and device information is used to detect unusual account activity, prevent unauthorised access and investigate suspected fraud or policy violations.

Spribe Win does not sell your personal data to any third party. We share your information only where it is strictly necessary to deliver the platform and services you have signed up for. The categories of recipients who may receive your data are as follows:

• Payment Processors: When you make a deposit or withdrawal, we share the minimum necessary financial data with payment partners including JazzCash, Easypaisa, Raast and partner banks to complete your transaction in PKR.
• Game Providers: Spribe and other game suppliers receive anonymised or pseudonymised session data necessary to serve game content and maintain game integrity. They do not receive your full identity data.
• Identity Verification Services: Where we use a third-party KYC provider to assist with verifying your CNIC or other documents, that provider receives only the data needed to complete the verification check.
• Technology and Hosting Partners: Our platform infrastructure may be hosted or supported by technology providers who process data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: We may be required to disclose data to relevant authorities in response to a lawful request. We will always verify the legitimacy of such requests before disclosing any data.

All third parties who receive your data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what we have specified.

All financial transactions on Spribe Win are denominated in PKR. When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer, a debit card or a mobile wallet, the payment data involved in that transaction is processed by the relevant payment provider under their own security standards and privacy policies.

Spribe Win does not store full card numbers or mobile wallet PINs on our servers. Payment references and transaction records are retained for accounting, fraud prevention and dispute resolution purposes. If a chargeback or payment dispute arises, we may share transaction records with the relevant payment provider to assist in resolving it.

Withdrawals are only processed to a payment method confirmed to belong to the registered account holder. This is a security measure to protect your funds and prevent fraud.

Spribe Win uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file placed on your device when you visit a website. Cookies are not harmful and do not contain personal information on their own.

We use the following types of cookies:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session, remember your language and display preferences and ensure games load correctly. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics Cookies: These help us understand how players navigate the platform — which pages are visited most, where players encounter issues and how long sessions typically last. This data is aggregated and does not identify you personally.
• Preference Cookies: These remember your settings across visits, such as your preferred deposit method or responsible gaming limits, so you do not have to re-enter them each time.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising.

Protecting your personal data is a priority at Spribe Win. We implement a range of technical and organisational security measures to safeguard the information we hold about you:

• All data transmitted between your device and the Spribe Win platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Passwords are stored using one-way hashing algorithms. Even internally, your plain-text password is never accessible.
• Access to player data is restricted to authorised personnel only, on a need-to-know basis. Staff with data access are subject to confidentiality obligations.
• We conduct regular internal reviews of our data handling practices and security controls.
• In the event of a data breach that poses a risk to your rights, we will notify affected players as promptly as practicable and take immediate steps to contain the breach.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Spribe Win account and to enable any available two-factor authentication.

We retain personal data only for as long as it is needed for the purpose for which it was collected, or as required by our legal and operational obligations. The general retention principles we follow are:

• Active Account Data: Data linked to an open, active account is retained for the duration of the account's existence plus any legally required period thereafter.
• Closed Account Data: Following account closure, we retain identity, financial and transaction records for the period required to meet our obligations. After this period, data is securely deleted or anonymised.
• KYC Documents: Verification documents such as CNIC copies are retained for the minimum period required and then securely destroyed.
• Support Communications: Chat logs and email correspondence are retained for a reasonable period to allow us to respond to follow-up queries and resolve disputes, after which they are deleted.
• Technical and Usage Logs: Server logs and session data are retained for a shorter period sufficient for security monitoring and technical troubleshooting.

When data is no longer required, it is securely deleted or irreversibly anonymised so it can no longer be linked to you.

As a Spribe Win player, you have rights over your personal data. We are committed to respecting and facilitating those rights. To exercise any of the rights below, contact our support team using the details in Section 12.

Spribe Win is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to Spribe Win, please contact our support team immediately. We will investigate and, where confirmed, close the account and delete all associated data without delay.

Age verification is part of our standard onboarding and withdrawal process. Players who cannot confirm they are 18 or over will have their accounts suspended pending verification.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable requirements. When we make changes, the "Last Updated" date at the top of this page will be revised. For significant changes that affect how we handle your personal data, we will make reasonable efforts to notify you — for example, via a notice displayed on login or by email to your registered address.

Continued use of the Spribe Win platform after a policy update constitutes your acceptance of the revised policy. If you disagree with any changes, you should discontinue use of the platform and contact support to arrange account closure.

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, please reach out to our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.